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Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

ITES Alliance Advisory
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.

Oetting & Company
(US) - Consultants in call center and teleservices design and operations.

InRound Innovations Inc.
(CA) - Company offers IT and management consulting for contact centres and call centres.

Incoming Calls Management Institute
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

Vocal Laboratories Inc.
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.

TeleSolutions Consulting
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.

eTeleSource
(US) - Call center consulting firm specializing in outsourcing.

Intervox Group
(US) - A management and technology consulting firm specializing in call center and customer relationship management.

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